Pawp: 24/7 Vet & Pet Care

My pet passed away and even after asking them several times they’re still charging me $19 a month. Absolutely no number or customer service. All you have is an AI chat bot that you have to go back and forth with. Absolute disaster and it’s by design. They want to swindle you out of your money.

I’ve tired other telehealth options for my pets but, they left me lacking. With Pawp you get a treatment plan and notifications when they’re about to need new shots or care. They also offer $3000 pet coverage and it saves my Fancy cat’s life.

They only can tell you if your pet needs a vet. If you can’t find a local vet that will help your pet you are out of luck. I would rather give 0 stars.

Nobody likes to be lied to, and PAWP was offered as a “PERK” for T-mobile Tuesdays. Every perk I’ve ever saved Simply saves it to “my stuff” until I can either review it further or use it. Sometimes there are short time periods to make a decision, but if you don’t save it when it’s released on Tuesdays it will go away… So I always save ANYTHING I am remotely interested in. They often expire, unused, but that’s OK and I MUCH prefer that to what PAWP did…. • I SAVED THE OFFER IN “MY STUFF“ • A COUPLE DAYS LATER I LOOKED FURTHER <mult plans offered for monthly set price… • I DID NOT ENROLL IN ANY BY THE EXPIRATION DATE FOR THE OFFER! I did update the app as I got it a couple of yrs ago, but it was out of my price range at the time. I have been charged $19+ for two months, but didn’t notice and there is no phone number for them for customer service. I wrote and requested info and I’m curious I want a freaking refund you shady misleading, no Support jerks!

Just trying to sell products. The “assessment” is just a bunch of products being pushed to make your pet “better” and it’s completely user driven. No one looks at your pet. You might get to talk to a vet helper, it surely isn’t a vet or else they’d be able to write rx’s. If a real doc can write rx for glp1 etc through an app there’s no reason a vet can’t.

Scammy

I had an extremely disappointing experience with Pawp during one of the worst moments a pet owner can go through. I have been a customer for over three years, and my dog suffered a sudden collapse recently. After speaking with a veterinarian, euthanasia was determined to be the most humane option. I followed Pawp’s stated protocol exactly, step by step, and submitted all required documentation expecting the coverage they advertise. Despite doing everything correctly and clearly meeting their own process requirements, my claim was still denied. What makes this so upsetting is not just the denial itself, but the timing and nature of the situation. When a pet is in crisis and euthanasia is involved, you expect some level of urgency and support. Instead, I felt like I was navigating bureaucracy while trying to make an impossible decision for my dog’s comfort and dignity. At minimum, if their policy excludes situations like this, that should be made far clearer upfront—because in practice, the messaging suggests coverage that simply isn’t honored when it matters most. I cannot recommend Pawp based on this experience. After three years as a customer, this is how I was treated in an emergency, and it completely changed my trust in the service.

I'm not going to be losing my money for a protection that doesn't exist, my dog went to the vet for an emergency that your team said it was, and when sending the claim it turns out that for you it's not an emergency, so I prefer to hire another Insurance that if you consider reimbursing the trips to emergency it is or "considered" an emergency. If I had known this from the beginning I would not have hired them, bad service, terrible!!

Only good for spam. When you call instead of helping at all they tell you to take your animal to the vet.

Tech helpful, but service not what I was hoping for

Pawp was amazing to work with. They reviewed and approved my claim very quickly, and the process was simple and easy to follow. During a stressful time with my pet’s emergency, their support and fast response made a huge difference. I’m very grateful for the help and highly recommend Pawp to other pet owners.

Awesome service. Very friendly n helpful when my dog had toxic digestion