Factor_ Prepared Meal Delivery

I really like the food and Food and the preparation. I would give all five stars but it all tasted similar after a while. I don’t know how to improve it though. It’s still very good.

1 star. Factor does not let you see their menu until you have signed up and entered your payment details. That is not an accident, it is how they operate, and it means thousands of people find out their food is unsuitable only after they are already locked into a subscription. I am on an elimination diet. There was nothing I could eat. I cancelled the same day. What Factor does not make clear is that cancelling your plan and cancelling your first delivery are treated as two completely separate things. I had skipped my upcoming delivery, but when I cancelled the plan it un-skipped it automatically and I was charged immediately. I contacted support within a minute of the charge appearing and was told they do not issue refunds and could not cancel the order. That is their blanket policy regardless of the circumstances. I am not alone in this experience. The Better Business Bureau has a significant volume of complaints against Factor citing exactly this, people charged after cancellation with refund requests flatly denied, and others who were promised refunds that never came. One complainant cancelled within minutes of creating their account after discovering the auto-delivery model and was still charged and refused a refund. This is a pattern, not a one-off. I now have a delivery coming of food I cannot eat, which will go straight in the bin along with my money. The product might suit some people, but if you have any dietary restrictions at all, the risk is not worth it. You will have no idea whether the food works for you until it is too late to do anything about it, and their support team will not help you when that happens. If you are considering Factor, look up how to cancel your first delivery separately before you do anything else. And if they charge you unfairly, you can file a complaint with the FTC at reportfraud.ftc.gov or dispute the charge with your bank.

The food tastes AWESOME. It’s way better than I expected and very flavorful. Much appreciated for delivering some great meals

My daughter sent me a free trial box from Factor_. I was initially charged for the “free” box, then later credited back, which already felt confusing. The first box was just delivered and I hadn’t even had time to try the meals yet before I received a text saying my next box was already being prepared and shipped. I never selected meals for the next order because I didn’t even know I needed to do that immediately after receiving the first box. The company automatically chose meals for me and charged my card before I had the opportunity to try the service or decide if I wanted to continue. When I contacted customer service to explain the situation, I was basically told “too bad” because the meals were already being prepared and would still ship. No flexibility, no real customer support, and no concern that I hadn’t even tried the first shipment yet. This business model feels designed to push customers into recurring charges before they can make an informed decision. Be very careful and cancel immediately if you do not want automatic shipments and charges.

Food options, quality, and delivery get 4 stars. Access to invoices and skill level of support gets 1 star. I haven’t been able to access order invoices since signing up 2 months ago. First month clicking get invoice link, App or website, resulted in ”error.” That continued in to the second month. When my bill increased $36 I became more concerned with seeing my invoices. Within the past two weeks, clicking the link changed from error to an indication I would get an email shortly, but I yet to receive an email with an invoice. I finally called support and that was a disappointing experience. The first rep that answered must have been a mistake, because all I heard was someone laughing to someone else talking. The second rep that answered was ready to discuss the problem but he could barely speak English intuitively. His support was to ask me to specify which invoices I wanted indicating they would be emailed to me. And I still do not have any invoices for my Factor orders. I’ll give it one more week, before canceling my account.

So like the food is either too spicy has nuts in it or is really bland with too many potatoes in there dry potatoes so all the good food is too completely spicy to the point that I can’t put it in my mouth so I don’t know what to do. Maybe it’s the type of food that I should be concerned about, but I’m a little frustrated with the selection. Sometimes you guys put a little too much spice or too little flavor or too many nuts. I’m allergic to nuts so many nuts too many nuts!

I have Display Zoom on on my iPhone and when I try to click any buttons that aren’t in the tab bar at the bottom (like trying to tap the Edit Meals buttons) nothing happens.

DO NOT PROVIDE YOUR PAYMENT INFORMATION. This website makes you proceed with adding your card information in order to view the meals, even if you do not checkout or agree to purchase a meal plan you will still be charged, it took a lot of going back and forth to be able to get a refund.

This app is a completely. Unadulterated. Broken. Mess. Anytime I decided to change my order up and add all the food that I need for the week. It will just COMPLETELY delete ALL of my progress and revert back to the pre-chosen menu. Fix this. Now.

My recent box was not delivered on the day promised, and it was not acknowledged or communicated whatsoever. I had to reach out to Factor multiple times to find out what happened. Apparently the box was damaged upon arrival at the delivery service, which was on the day before the scheduled date but regular updates were being sent AS IF things are on track. There is no communication from factor or the delivery service. I had to reach out for them to give a refund. And now I have to scramble to make meal plans for the week. Unacceptable.