Luxer One

Not sure if people have this issue or just me. My name keeps changing in the account details. I keep going back to change and save but it will change it back to someone else’s name. And I can’t get my packages bc my name is not correct. Not happy about this

This app fails to send notifications a package has arrived despite notification setting in the app and on my device all being turned on. This is beneficial for the makers of the app as they can charge me late fees but not useful for me as a tenant and app user.

Doesn’t allow different people at same address to get codes. Can’t access mailroom without office assistance. Not all packages, like Amazon, initiate codes. No code.. no access!

LuxerOne is honestly one of the most frustrating package systems I’ve ever dealt with. Their system marked my package as received and sent me a pickup notification, which means the package made it into their process somewhere. Then the package simply vanished. Management tells residents to “contact the seller,” even though the issue clearly happened after delivery and after LuxerOne registered the package internally. The mail room constantly feels disorganized, support is unhelpful, and nobody seems accountable when packages disappear. Technology is supposed to improve reliability, not create a black hole between delivery and pickup. If your apartment uses LuxerOne, good luck.

The problem is not with the app, although it could be better and more explicit. I’m not sure it’s much different than getting it. Email that a package has arrived. The biggest problems with the car. Unless you’re at a fight at home.

In my experience, Luxor1 fell short in several areas—their locker system frequently malfunctioned, customer support was slow, and resolutions took too long.”

This isn't a package service; it’s a predatory billing trap. I have a package sitting in a locker, but the app is refusing to give me my access code until I update my credit card information. If I leave the package for too long, they’ll send it back. Holding a resident's personal property hostage to force a payment method update is exploitative and should be illegal. On top of that, their billing system is a nightmare—I’ve been charged storage fees while I was away with a "Vacation/Away" status explicitly set in the app. They make it nearly impossible to avoid fees, even when you follow their own rules. If your apartment building uses this system, complain to management immediately. It is an "amenity" that functions like a ransom service. I’d give it zero stars if I could.

Too many updates. I just want my dang package. I do not want to update

You try and cancel or atleast not not use the service and take your card off they over charge you a good five times and never give your money back

It’s 2026 and the app is so lame and logout all the time. Come on, do a better and more interactive app. “It works”, but I’m not happy to use the app. Very tacky. I’m sure you guys can do better.