Bath & Body Works | B&BW

I had 5 rewards available and it no longer showed. I called a representative who told me that he fixed it. All it shows is that I used it. Please fix it. My shipping and billing addresses showed a Delaware address. I never lived in Delaware. I had to change it back to my New York address.

They changed the rewards system and excluded basically everything I’ve ever purchased with my rewards. Candle/soap holders?? It’s ridiculous to pick and choose what we spend our “reward” on! I’ve been a customer for years and to say I’m disappointed is an understatement.

I love this store I love chocolates

Every time I use this app it takes forever to load unlike other apps on my phone and when it does load while I’m browsing if I click one item and read the detail then exit out of it, it’s fine but as soon as I click another item the app automatically freezes then closes itself out! This is the only app on my phone that does this!

I can’t login. Keeps saying “We've updated our account requirements. Tap below to update your account on our website. Come back to the app to sign in when you've finished!” But it’s a constant loop. No one seems to be able to help. I also keep getting the “something went wrong” I sat in the chat online for over an hour with 4 different people waste of time! I’ll Never shop BATH & Bodywork’s again. Victoria secret here I come !

Bath & Body Works has allowed a known account system defect to continue for almost a year. Despite repeated promises that it would be fixed, the company has provided ineffective solutions, failed to escalate the issue, and continues to deny access to rewards benefits we are entitled to receive. The ongoing failures, lack of ownership, and complete lack of meaningful resolution are unacceptable and extremely disappointing.

The customer service associates are incompetent. You will literally have to repeat yourself multiple times and they still won’t understand. Something as simple as an address change, is impossible to fix. Both them and the carriers they use are very incompetent! I canceled my last order and I will never order from them again.

I love Bath and body Works I am a longtime customer and rewards member… but in the last 4 to 6 months there have gradually been increasing issues with the app. At this point I can’t even log into the app after it logged me out. There have also been issues with the cart and registering sales or promo codes. Also if something is not available in store but is available to ship the app freaks out and won’t let you purchase anything. Now that I’m not able to login this doesn’t matter as much but for the last six months or so every single time I made a purchase my rewards points would not update and so I would have to sign out and sign back in in order for it to update. All of these issues are exclusive to the app and not the website. I can login on the website, I can purchase things on the website and it registers all of the codes and sales on the website but not in the app unfortunately.

Not sure what’s going on if it’s because of the sale but I thought I’d try the app since the website won’t let me check out. The app force closes when I try to complete my order or changing a store location. Horrible to purchase all around online

Whenever I log in it just refreshes to a logged out account page. Unusable.

My family loves shopping here but the app is pretty horrendous. App just deleted a gift card I had saved for months with no issues. Also, before this happened, trying to use the gift card or a promo code they provided was impossible. The app wouldn’t recognize the code or that there was a gift card balance available. Would just shop in person and keep all gift cards physically or snap shot it into your photo gallery.

Every store wants an app but most can't properly make one that works