Bath & Body Works | B&BW

My family loves shopping here but the app is pretty horrendous. App just deleted a gift card I had saved for months with no issues. Also, before this happened, trying to use the gift card or a promo code they provided was impossible. The app wouldn’t recognize the code or that there was a gift card balance available. Would just shop in person and keep all gift cards physically or snap shot it into your photo gallery.

Every store wants an app but most can't properly make one that works

Yall need to bring back the option to either “save for later” or “add to my love it list” like it used to be.

Can’t access my account via app or web browser, I have tried multiple times to send a password reset email to myself. Spoke to two different associates on their customer support chat and was told the issue was being escalated, still no email. Of course I’m getting marketing emails though!

The new app with glossy photos and detailed descriptions takes too long to load. When deciding on scents, I just want to quickly read the notes and move on.

I just downloaded this app and I have never had an account with bath & body…. It keeps saying there is an error creating the account. Creating an account in the app should be very simple….. why is there a problem?

WHY DOES THIS APP TURN MY MUSIC OFF THERE IS NO REASON FOR THAT THIS APP DOES NOT EVEN HAVE AUDIO PLEASE FIX IT

“I was never able to create a profile on the app because of multiple errors, and on top of that, your service is trash.”

Since the moment installed, only thing being able to do was register .. nothing more at all

This app is terrible I’m not sure how it has such high ratings. They HAVE to be fake. The worst part of this app is the search function. It is very difficult to find certain things, especially the orange ginger aromatherapy. I can only find it if I use their website. I had to add it from the web browser, it showed up in my cart after that but I couldnt find it using the search terms: ‘orange ginger’ ‘orange’ or ‘ginger’ alone. Couldn’t even find it under ‘aromatherapy’ ‘body wash’ or ‘foam bath’. This app has always been awful for years. It crashes constantly. The functionality in general and navigation is terrible. Just use the site.

For a company this size your app shouldn’t crash every time it’s used or freezes between page loads. It’s 2026 use a couple bucks and hire a quality developer’s pet goldfish to polish this thing up a bit yeah?

Last cell phone update does not allow a login - says Error but Logon to website works just fine.