Wise

Not reliable

I initiated a dispute 30 days ago and they still have yet to file it. They purposely take weeks to respond and waste my time on purpose. 30 days and the dispute hasn’t even been sent to visas network. Avoid wise at all cost. You’re better off with revolut

I was under the impression that wise was super fast and convenient. At first it worked this way for me temporarily living in China and needing to convert and send RMB. Unfortunately the good service has deteriorated. I frequently need to upload a new tax document after every few transfers which is extremely annoying, and then after uploading the document, Wise holds my money for several days…one time it was up to around 10 days without explanation. And then when I contacted them and complained, the money was quickly sent through. So it seems someone is just sitting around not doing their job while customers’ cash is just sitting somewhere in limbo. This is horrible especially when having bills to pay and deadlines to meet. If you don’t have these concerns, Wise is fine for you, but the inconsistency specifically here in China is driving me insane. I can’t speak for other regions and currencies tbf.

I honestly find this to be extremely invasive that i not only had all my personal data pooled the instant i gave my phone number, but as far as my bank default inserted as well! Y’all should NEVER have that access UNTIL I PUT IT IN.

Customer service a hell. Recipient didnt receive for so long but they didnt care.

Don’t keep more money than you are comfortable not having access to for extended periods of time and certainly don’t use to send money to friends because if you do they will close your account without warning.

I have used this app for money transfers 10x, and every single time it worked pretty well and fast!!

The most difficult part is trying to figure out where to see your balance. I have searched everywhere, and still can’t EASILY find my balance. WHY???? It should not be this hard to find information. Suggestion. ONE BUTTON TO FIND BALANCE is needed. I don’t want want or need to hunt all over just to find my balance. Come on people. Let’s FIX THIS!

Really easy to setup and great way with good exchange rate.

I have been using Wise for several years. For the most part, the service has worked well, barring a few instances of slow delivery of the money to my recipients. I recently sent three transactions to recipients. I have sent money to many times in the past. All three of those transactions stayed in pending status for days. I called customer service and inquired about the status of these transactions. I was informed by the customer service agent that I would just have to be patient and wait even though it had already been several days without any further explanation. I requested an escalation to investigate and try to complete the delivery of the money.As a result of my complaining, I received notification from wise that my account was being canceled permanently. Wise did refund the money that I was sending, but had closed my account for no other reason than that I had complained. when things are going right, wise was a good service to use. But when there is a glitch that causes a customer to complain, Wise throws a childlike tantrum and just deletes your account permanently. This is business in bad faith lacking professionalism. My recommendation at this point would be to stay away from Wise.

I wanted to close my account due to personal data leaks from a bank that works with Wise, but the option does not work in the app because it freezes even though this functionality is supposed to be available.

An amazingly useful App. Excellence in all aspects, transparent, effective, easy and fast. Don’t live without it if you travel and or work with other currencies.