ClassPass: Fitness, Spa, Salon

This class is truly the definition of what you expect hot Pilates to be. The class incorporates yoga flow with Pilates movements. It’s amazing but I will say water and towel are a must. Wow

Keeps trying to bill me for 100 dollars even tho my subscription is NOT active. i’m trying to take my card information off and it won’t let me so that seems sketchy. 7 times it tries to charge me when i’m not even subscribed i did a FREE trial and ended it after that.

Can we add a plan in between 43 and 80 credits? That is a huge gap you need to give us something in the middle for the people that go often but not $160 a month. Thanks.

So ClassPass itself is a great idea. But it gets interesting when you can’t commit to a class for whichever reason for a little while. Points roll over to a limit, and from then you pay and pay and pay for - NOTHING. You can pause the membership, but when it renews you’re charged again. But during pause you can also not use any of your points. And if you consider to cancel - all points gone. So they kinda have you on the hook. Pretty annoyed, as I only have ClassPass to occasionally join a friend in a different gym to mine or for the occasional yoga class.

I love the idea in theory. It was working for me at first. But now, the algorithm is assigning crazy point values to my favorite places. I might need to cancel.

This is my favorite app! I love trying new things and this is by far the best way to do it. It is inexpensive, has a wide range, and there is no obligations for sign ups! I especially enjoy the fitness ones and it’s really so nice to be able to go to different places and not have to be a member and only have to go to one place. You pay as you go and it’s just the best idea! It’s a win for consumers and businesses. Absolutely worth trying there is literally no risk

The most amazingggg app and invention known to man!! I love by this app. The trail is even more of a reason to get it. Try it out but use a referral code to get more credit. I love EVERYTHING about ClassPass. A true advocate!

Absolutely useless customer service. My subscription is renewing tomorrow and I couldn’t book a class on my active subscription today. She told me to buy credits, which I couldn’t even use because they were added to the next cycle. No resolution and she wasted my time for 30 mins such that I missed the booking time for the class.

I had an issue where the app didn’t clearly show the closest medspa, so I accidentally booked a farther location (Brickell). I immediately canceled and rebooked nearby, but still got hit with a $56 late cancel fee. Reached out to support and they were fantastic the agent truly understood the situation, acknowledged the app confusion, reviewed my booking history, and quickly waived the full fee as a one-time courtesy. Refund processed smoothly. ClassPass customer service restored my faith. Highly recommend they do the right thing when it matters. Thank you x

So much variety and it keeps me showing up. I love it so much.

I use ClassPass for a single studio, and after months of booking the same classes, I’ve noticed a pattern that has become hard to ignore. The more consistently I attend classes, the higher the credit cost seems to become. When I take a break or stop booking for a while, the same classes often appear at lower credit prices or with noticeable reductions. I’ve tracked this repeatedly and have seen the pattern happen enough times that it no longer feels random. ClassPass says pricing can fluctuate for various reasons, but my experience suggests that user behavior may play a larger role than they’re willing to acknowledge. If pricing is influenced by demand, booking habits, or how likely someone is to reserve a class, customers deserve transparency about that. I like the studio and would continue going regardless. What I don’t like is feeling as though loyalty is being penalized with higher credit costs while less active users are offered lower prices. The platform works, but the pricing system feels opaque and difficult to trust.

I just got back into exercising and this app has done wonders to get me motivated. And I’m rotating between different types of exercises that’s makes it more exciting!