Hers: Women’s Healthcare

Once menopause hit my hair started shedding like crazy. I’ve definitely lost more than half of my hair. Nothing worked until I started these gummies. By the time I was into my third bottle, the shedding stopped! I’m also seeing a tiny bit of growth filling into the hairline. I am so pleased! I’m looking forward to seeing more growth as time goes on!

Slowest, and worst customer service I’ve ever experienced. I’m 6 days in, over 2 hours on hold for what they claimed is a 17 minute wait, only to have the rep give me the wrong info. Messages are on a 3+ day delay and if you do get a response, it’s not helpful and you have to try again. At this point I’m so frustrated I never want to use their products again.

I took different medications with hers. Non worked and the providers never changed anything or dosage after I raised my frustrations. Their only concerns are membership fees and the medications fees. I waited so long to write this review but after giving them a chance with the third medication and receiving the same treatments by the team I thought this might be helpful to some new members. DO NOT WASTE YOUR MONEY!

The app is confusing to say the least. They send you products that you haven’t ordered and if you refuse the package unopened and shipped back and have communicated with them you did not order the product they still refuse to give you a refund.The messages aren’t accurate to the area you need to reach. Messages have no real answers does not have a customer service phone number

I used to love using HERS as it was cheaper and easier than seeing psych for my sertraline. However, the company has switched over to AI and it’s now nearly impossible for them to function properly. I get a supply of my meds every 3 months, and for the last year, I have had to call numerous times each time I needed a refill because there’s always a “technical error” that keeps my prescription from being refilled. I get it, system errors happen but every time? I don’t have enough time to sit on hold for hours to get something that should just be billed and sent out automatically. Not to mention since they’re SSRI’s I have to go cold turkey on meds waiting for them, which leads to withdrawals and brain zaps. They really don’t care about their customers and it’s all a money grab now. Just consider something else because this isn’t worth it.

For two days, I’ve been trying to sign in and I can’t sign in. It’s got a circle of death. You fixed bug issues a few days ago and it’s still not working. When are you gonna fix it right thank you and have a good day.

I should be able to reach out to customer service via the app. Well… I can’t. It asks me to sign in and then never takes me to the page to send a message. It’s a loop of clicking “sign in” and being brought back to the same page over and over- and this is through the app AND the website. I’m trying to cancel a prescription and can’t get ahold of anybody 🙄🙄 this alone will make me not recommend this app or program.

Why keep sending me here and it won’t open

This company is a prime example of what’s wrong with our healthcare system. If you have any questions regarding your health or perscription the doctor changes with every message so they fail to read the chain of messages and never end up, solving the problem. I was prescribed to prescriptions back to back and charge for them when I couldn’t even take them with the condition listed. The physicians were arguing in the messages while failing to tell me what to do. If I could take any, take both, take neither. I paid $400 (200 for one 200’foe other) only to be told I take neither of them due to my pre existing condition they knew about due to screening. But they don’t do refunds. Tell direct you to the self pay pharmacy who doesn’t even know who the provider is and can’t give a refund on medication. MEDICATION HERS PRESCRIBED wrongfully. So.. ya out money and still can’t get anybody to communicate a solution.

As many others have experienced, the $39 introductory fee is only for a membership to essentially articles you can literally find k line for free. Which is how they get easy money because you only have an hour to cancel to be refunded once you find out you have to pay an additional $150-300 for the actual medication. Even then, trying to cancel online or on the app is so difficult. They just repeatedly say to send a message but there’s no chance of that char robot completing your request within the hour. Additionally, if you do manage to find your way to the account manager and cancel your account they will lie and pull random excuses out of their sack to deny you the refund. For instance: you weren’t cancelling your most recent purchase/membership-you were cancelling an old membership from 2024! Even though you had already cancelled that and weren’t receiving any medications or membership benefits… The company is a scam and are in blatant disregard of the FTC ‘click to cancel’ ruling. I smell a class action in the making.