Public Storage

App has persistent notification badge, even after I read all the messages

New customer/user feedback: 1. Code entry ###### can I give this to moving 3rd party people? No idea. 2. I’m going to ignore the iOS badge counter or turn it off. Legitimate or not, stop bothering me with nonsense like: 3. Is auto pay off or is auto pay on get your app together because it’s so misleading or buggy. And don’t send me past due or payment implying it’s late for half a month away. It tells me you don’t communicate well at all. I turned auto pay back on and off and still seems off on the dashboard. 4. This insurance coverage is useless. Please explain why 5K is the value for everyone regardless of what’s in their storage or how large the storage is?

There has been a payment method error since March of this year which has created an issue with my account. Thinking I remedied the issue by using my credit card instead of my bank account to remit payment, in June I was told neither April nor May’s payment was received. To avoid any further issues I submitted payment via my AMEX card; however, I also submitted proof of my previous payments for April and May via bank statements and proofs of payment as requested from the storage facility personnel in order to have the double payment returned which still has not happened. Either there is a glitch in the app or there is an issue with Public Storage’s payment mechanism itself which is fleecing customers out of their money. This issue must be resolved immediately.

My credit card has been attached to this stupid app!!! It is not downloading and is constantly requesting me me to “ update”!!! It is so annoying!!

Frustración con la comunicación

I’ve been a customer of PS Storage since 1991. Almost every few months the rates keep going up. I currently rent six different spaces from them and I’ll complain about the price. They will lower the rent prices for a few months, but the prices then will go higher than they were before. The bathroom has been locked up for almost two weeks now, and the water heater has been broken for almost fifteen years and they haven’t bothered to fix it. Every single public bathroom is required to have hot water for washing the hands before leaving. I’m now actively looking to rent somewhere else.

Janet is one of the most genuine, caring, and hardworking people I’ve ever met. No matter how busy she is, she always takes the time to talk, listen, and make everyone feel welcome. You can tell that helping people isn’t just her job—it’s simply who she is. She always brightens my day with her smile and compliments, and I know many customers feel the same way. We all love Janet. Public Storage is lucky to have her. Thank you, Janet, for being exactly who you are—you make a difference in more lives than you know.

Today, I went to Public Storage at 10401 Rhode Island Ave. and my time there wasn’t anything less than amazing! It was over 100 degrees outside! I was hot, thirsty and irritated but when I came inside and met and an employee named Giovanne, that was when my life began to change. She greeted me with a smile and asked me if she can be able to help me with anything. She was very courteous and was such a pleasant person to talk to. She took care of everything of why I came and explained everything to me. I was so impressed with her level of professionalism and service. It was so outstanding and I wish all employees in service jobs were as genuine as she was. I can’t even describe it but she was the Best ever!

super glitchy and always signs me out super incredibly annoying, very terrible app

Having trouble updating the app. I usually pay my bill on the app. Now you have an update and I can't get into the app to pay my bill.

The app kinda works, if you have service, which you NEVER DO when you are in the storage buildings. THEN it updates EVERY OTHER WEEK so you HAVE TO UPDATE IT TO GET IN. I end up ALL THE TIME HAVING TO WALK ALL THE WAY BACK DOWNSTAIRS TO GET SERVICE JUST TO UPDATE THE APP TO MAYBE BE ABLE TO GET INTO THE STORAGE UNIT. It works ok but really sucks when you have to update it

I swear that two weeks doesn’t go by and Public Storage wants me to update the app! Am I livid, hell yes I am. I can see updating once in a great while, but every few weeks is a disaster. Get your act together!