Japan Travel - 일본 지하철·비짓재팬

I tried to use this app but it was worthless. The information it provided to me to try and get out of Narita airport was just wrong. And it constantly interrupts you with ads. I am deleting it. Google Maps works much better.

As the title says, app is completely dead. All I get is a white screen. I’m using an iPhone running iOS 26.5

No customer support, no desks in transit centers. Lost $200 to these folks. Best to work directly with Japan systems .

Used for 3 week trip to Japan and found it extremely helpful for finding routes, especially when there are multiple lines needed.

We used this app for 2 weeks in Japan. Be aware that the app is run by Navitime travel, a Japanese company that marks up its products through the app. For example if you buy bullet train tickets thru the app you will pay about a 10% premium. Further the app pushes Klook which also marks up. Here’s where the app is useful- for look ahead trip planning that involves multiple stages. Finally be aware that the search function in the app is not that good compared toggle maps

This app is a good idea. Maybe it’s still being enhanced…there’s a lot of room to improve. Suggestions for searching routes: 1. Allow users to use the map to pin both start and end points. 2. When editing the start and end points, let the users to edit the locations already entered instead of typing the whole thing again. 3. Include the bus number in the route list. 4. The Map location of a subway station doesn’t pin point exactly to the station exit number…Google map works precisely on that. Features like timetables are nice to have, but you have to pay for the premium version…Google map has that already. Use Google Map for now.

As someone who’s traveled to Japan multiple times this app really doesn’t benefit the traveler, hidden costs, and just not that beneficial. There are other apps to use that can be offline. I found a website RailSensejapan.com that is a offline app. Super handy. Japan Travel can learn a thing or two from them.

This was a life saver when we went to your beautiful country

Bought round trip tickets. I was charged $140. I went to use QR Code at station. It didn’t work. Many employees at the station tried to help. None of them could figure out the issue either. I asked for a refund. They only gave me back $20 at the counter. When I asked the counter, why I was only give $20 instead of the $140, they said they don’t know where the $140 charge came from. Mind you I’m showing them the receipt right in front of them. I don’t know if it is new management, but they seem absolutely clueless. I ended up losing $120 for no services provided.

Very reliable information!! Even an earthquake incoming will give notification; very helpful!!!