FWC2026 Mobile Tickets

Terrible app with zero costumer support. World Cup starts in less than a week and I still can’t access my tickets. FIX THIS USELESS App!!!!

If you bought on StubHub, the process works flawlessly if you follow instructions. You will receive two emails after your purchase that tell you the tickets are ready, one from FIFA and the other from StubHub. You must create an account on the FIFA site to accept the tickets. Once you do that and login, they show up instantly. They will NOT be in your StubHub app. Then you want to download the FIFA mobile app and login in, and your tickets will be there.

Extremely frustrating experience. I am unable to log into my FIFA Ticket App account. Every time I try, the app either gets stuck on an endless loading screen or displays a message saying I am already logged in on another device—which is not the case. I have purchased tickets for four World Cup matches and currently have no way to access them. This is a major issue for paying customers, especially with such a significant event approaching. I have tried multiple login attempts and still cannot access my account. Please fix this issue or provide a way to reset active sessions so I can view my tickets.

The app just freezes when I try to sign in. I got an email that mu tickets are available and they can only be viewed through the app. But I cannot sign in through the app. I have tried reinstalling several times. Still doesn’t work. FIFA needs to fix this before the World Cup begins. I don’t want the app to freeze while showing my tickets to enter the stadium.

I just upgraded to a new phone and now when I log into the app on my new phone it’s telling me that I have to log out of my old phone! That phone has since been wiped!

It just doesn’t open.

Followed all diagnostic/repair instructions and still don’t get the button to load ticket into Apple wallet.

The 1 star reviews are legit, I got tickets and the show up on fifa website correctly. However, when I login on the app with same account, the tickets don’t show up in the app. Need to hire real software engineer to ensure app actually works for everyone?

Still having issues with Login. On and off for the last week this app fails. No support. Missing tickets when I can get logged in. Not very confident for getting into matches with this app.

Can’t sell our tickets. Have them to all 5 games in Philadelphia. FIFA is like a cartel. What is wrong you people?! We bought them 7 months ago and just got the tickets a few days ago (2 weeks before the first match.) This couldn’t be more ridiculous.