Clipper Card

I installed this app to buy ferry tickets while visiting SF. They collected my personal information, then sent me a confirmation email. I clicked on the link in that email and got banned by their "security service ".

I should not have to download this app in order to buy a day pass with credit card. This is a ridiculous requirement in this day and age. It is also asking me to create an account before I can buy a pass on the app, as if we don't have to deal with enough logins already.

Me es muy funcional está aplicación

I don’t know why clipper had to go to this horrible 2.0 system where they haven’t been charging people and all that yada yada yada, which I stayed out of until now when I realized my cards that I don’t tend to use frequently because the what turned out broken tap to pay was literally free and worth it for the sometimes free ride… I didn’t realize how many free rides I got till later, it was luck. But when I tried to use my cards again 2 of them were blocked with money on them. It had been a few months and I might have stopped using them for being glitchy and put it out of my mind. But I wanted to fix them as I am planning to go back to a transit pass soon as I will be doing potential more distance travel and not just bike. I tapped To see blocked cards. I went on the website and it told me add money at a kiosk to fix it. I use muni in a way I’m often not at a kiosk area. So I Went to the Caltrain station. Added five bucks. Tried to get on the Caltrain with no luck because the card was still blocked. I had tried all the troubleshooting I could find on clippers website, and even some that we’re on Reddit to know avail. I then emailed the customer support and never heard back. So I’d begrudgingly called them. I hate being on the phone because I don’t want to be on the phone ever. If I’m on the phone I’ve already spent hours troubleshooting this myself because I don’t want to have to call some underpaid person to have to explain something I should be able to do online. Only to be told I have to use the app. What on earth would I have done if I wasn’t individual who only uses laptops and doesn’t use a smart phone? I don’t want this app. If only the app can fix it, you are failing us. This app should not be needed. Period. You deserve this 1 star for refusing to fix your website. I’m a millennial, we are the generation with the peak of tech usage. How dare you make me struggle when we are the easy ones! Why does the website not give the feedback of the problem correctly? Why! Don’t answer that. There is no good reason. If the website doesn’t work, you need to get rid of the website and replace it with a thing that says everything is done in the app. I would still hate it. But at least I would’ve been told to go to the right place at some point without having to call. If your support is not being supported you are a horrible company! How many times have they told you this is missing? Or do you just not listen? Doesn’t matter. You should fix the website to give proper indications! I hope my credit cards keep dropping the fares and you keep ending up on the news and getting sued for the money you can’t collect correctly! I will be watching all my cards better as clipper 2.0 is horrible except for we get free stuff from their failure. This app and website issue highlights a huge problem!

App says it is up to date buy i cannot access it via home internet. Wanted to update info. Cant get anything

Takes your money and does not let you use the balance on your card. Bought a monthly pass and the app would not let me use the pass to take link. Called customer support, was on the phone for an hour. Said they would refund me and they never did. Made me pay the $3 for a new card as well. Still no monthly pass, $86 down the drain.

Nightmare of nightmares. Way too complicated. I just want to board muni I do not want to make a career out of it! Get out of my way! I have a LIFE!

Horrible

This is probably the worst app I have. Why do you ask me whether to remember my login if you never do? How helpful is “Something went wrong” error message that I receive on a regular basis in different parts of the app? Good luck adding a new payment method! Good luck getting updates - it is at least 3-4 days behind. Good luck getting anyone to respond to your inquiries - they go to a black hole. A vibe coding kid will probably make something better

The app is horrible as the service muni provides. Customer Service is also on the same level of carelessness and unprofessionalism. Clipper rejected my autopay and then blocked my clipper card without a notification. I was overcharged 3 times. Never got my money back.