Ditto Keyboard

Update: This disaster continues. After checking back multiple times I saw today that there was a new release that promised to fix the issue of recovering the loss of existing data. But it was not to be. I get a message that the file was found but can’t be recovered. It tells me to send a “sysdiagnose” so they can investigate but that’s not possible, of course, because support is not available for this app. What a failure by the developer to existing users! And now you have the audacity to ask for money to subscribe to your Pro version with iCloud. Why should I trust you? Glad you went to iCloud. But really upset that all of my existing entries are now gone. Very poorly implemented.

I see no way to contact the developer, so have no option but to put my huge issue in a review. I have used this app for several years and created hundreds of texts for use in virtual group events. The app automatically updated and ALL of my content disappeared— it is like a brand new app was installed. Going to a cloud system is great, something I have wanted for ages. But how could you do that with no means to backup existing data? What a horrible shock, I and many friends lost hours upon hours of work that must be recreated from scratch. Terrible move.

Have been using this since it came out. Had DOZENS of ditto for business, pleasure, & logistics sorted by category. All gone now. Will be asking on social media Alex if you backed it up before you erased all of our work.

As the title says, the latest update deleted all of my shortcuts without warning. I use this app for repetitive messages and in game messages. I’m very disappointed that this happened.

I’ve used this for over a year for work purposes!!! Everything has disappeared! I use this keyboard daily and you have the audacity to charge $20 for this app??? What happened??

This update is the worst. It completely reset the app to original settings and erased all my custom shortcuts. I’m really fuming right now.

I’ve been using this app for years for my business. I have spent so much time perfectly crafting my text flow. I go to use it today and all of my saved replies are suddenly wiped clean from the update. I realize this is not the developers “problem” but learn from my mistake and save a backup of your text. Before this update I was not given that opportunity and I don’t even know what I’m missing now. As a small business owner in an economy that is already kicking my butt, this was the last thing I needed.

Horrible Update deleted all my dittos Seems like this is aimed at selling the back up subscription But deleting users local key macros is beyond the pale

Been a long time user of this Ditto app. I woke up this morning to discover all of my carefully saved Ditto’s vanished without explanation. No I’m left frustrated and with zero desire to put them back out of fear that it could happen again with this app what annoys me the most is there’s nothing showing anywhere for me to simply tap to retrieve them. They’re just gone.

I’ve used this app for almost 10 years and haven’t found anything similar. The one pain point I always had was it only having light mode. Now with dark mode released May 17, 2026, the app is what I wished for for the last decade.