OptumRx

6/18/26 trying to “chat”. When clicking on “type your message”, the prompt disappears. -apparently behind the keyboard. After experimenting, it seems you can still type, but you can’t see the field you’re typing into. When you click on the check mark, it appears. After sending a comment, it does not allow typing another comment! Then the “Send” arrow skips around on the screen. Did anyone actually check this app on an iPhone 17? Unbelievable! Was this written by elementary school interns? 8/4/23 if you make an error when typing in your username, then check “Remember my username”, you get the appropriate signin error. However, now it uses the incorrect username you told it to remember, and it will not allow making changes to it!

I have psoriatic arthritis. I have went through several medications to find one that works for me. Now Optum prefers a different medication. I have to FAIL that medication before they will pay for the one that works. My arthritis is so bad that I’m getting steroid injections in different joints and fluid drained off monthly. I’m missing work and I can’t care for my family like I want to. I am also a pharmacist and asked them to justify why they want me to change and they could not provide me with research saying that the other medication would work better for me. Just that it is preferred. I will be writing public reviews as much as possible. Also, every injection is a $75 copay and brings me closer to osteoporosis.

Cant login to app or online. Have updated or redownloaded the app several times with no remedy. Whats going on?

Every time I try to order a prescription for my kid, I have to re-enter my email. It doesn’t remember who I am despite faceid. Then, it gets grouchy if the email I enter is not the same case as the previous time. Who’s ever heard of case-sensitive emails?! Then I try to give them feedback, and guess what they need? My email. And they don’t like the email, so I have to retype and retype and retype. For Pete’s sake, have you ever heard of QA testing? Was this built for the Web 1.0?

I want to switch my prescription from a store to home delivery. This app does not give me that option. Then, I changed my location to see pharmacies near me while I’m on a trip. Suddenly, the app can no longer see my prescriptions and gives me an error message

Thanks for fixing the glitch. I gave you a 4 on my last review and said I would have given a 5 but for the screen shifting glitch. You get a 5. Thanks.

I used to never have issues with this service but now everytime I get a new med i might as well have just gotten the meds at an in person pharmacy. They have me have to sign everytime for my adhd meds which means I have to be there everytime they might get sent which is monthly. Which shocking but I miss it everytime and have to reschedule a delivery or walk in person. This last time I have a depression med that I needed refilled and they never bothered to call about it and when I went to fix it it said the reason it didn’t send was because I owed them money. Like HOW?! How do I owe you money you are supposed to be auto charging my hsa card what do you mean I owe you money?! I fix that then reorder it and it cancels again with zero reason as to why just a multiple reasons bla bla bla by this time I am completely out of this med. oh and it’s a holiday weekend with no 24:7 customer service l. so not only have my meds been canceled with zero reason as to why I also have to but I also have to wait till Tuesday to call you to find out why you can’t be bothered to send me meds and tell me why not. I have had issues everytime I have had a new psych med set up. Thanks for wasting my time and insuring I ran out of my VERY needed psych meds. I will be slowly discontinuing my services with you.

Lately I’ve been getting a 404 ever and trying to login. It will not log me in at all. And I am using facial recognition to login.

I can’t get into the app because I get an error saying I need to log in with my username and password. Then when I click ok it brings me to a blank screen with no place to enter my username and password. I can’t contact user support because I can’t log in. 😡

I have been trying to log into this app for weeks. I’ve reset my password innumerable amount of times. I’ve even used a different email address/password combination. No matter what I do, it always gives a 404MEMBERPROFILE error. Every. Single. Time. I do not want to wait on hold for hours on the 1800# so I thought the app would be a work around, but nope.