DOOR: Smart Access & Control

This version is worse than latch in every way. It’s slow to unlock- like multiple seconds each time. The shortcut doesn’t work- it opens the full app and all doors, making it once again take longer to open. And I often need to close the app and try again because it either won’t recognize my door or can’t get it to unlock. This app is the worst and I don’t understand phasing out something just to make a slower, worse version

Too slow to open the door

App works great no complaints !

As a renter I have no choice but to use this app. Door has replaced latch, it seems to be almost exactly the same but it regularly pesters me to allow notifications when I open it. I don’t have anything that needs notifications. I live on an upper story, there’s never going to be a leak that reaches door height. There is no way to get it to stop asking. I open this app because I’m standing in front of my door wanting to get in my home. A physical house key has never stopped me from opening my own front door to ask me about notifications. This is a dark pattern and hostile to the user. Please have a “never ever ask about this again” option instead of “Maybe later”.

The app is very slow to connect whether it’s the common doors or the private door.

To open a door one has to go through a list of 47 different door titles to find the right one. This suppose to be fast and efficient, not looking through a list to open a door which could take time. The most dumbest idea ever!

The Door app is a major downgrade from the Latch app in both usability and overall experience. The biggest issue is reliability and UX. On a few occasions after users were forced to transition from Latch to Door, the app attempted to unlock a door or dock even when I never pressed “Unlock” or was within range of any Latch device. That was a serious safety and usability issue that should never happen in an access-control app. Thankfully, I haven’t seen it happen recently, but the fact that it happened at all is concerning. Performance is also noticeably worse than the previous Latch app. There are frequent delays when opening the app and waiting for my list of doors to load, sometimes 3–5 seconds just to display doors I already have permanent access to. In fact, less than a minute after writing this review, I ran into the same delay issue again while trying to open a door through the Door app. I also regularly receive incorrect Bluetooth warnings in the app even though Bluetooth has always been enabled. The old Latch app never had these issues. The app itself is cluttered and ad-heavy. An entire tab, plus large sections of the home screen, are dedicated to advertising and “Services” content that adds little value to the core experience and instead makes the user experience worse. The Door app is bloated and distracting compared to the clean, minimal design of Latch, which had none of this. At minimum, the Services tab and promotional content should be optional for users who want it, and hidden for those who don’t. The iPhone widget is another downgrade. It is blocky and unpolished compared to the old Latch widget, and there’s no way to customize the order of doors. The order is locked based on when doors were added, which makes the widget inconvenient to use. The old Latch app allowed users to customize this. One would think a basic widget experience wouldn’t be degraded in a transition like this, but somehow it was. What’s especially frustrating is that the new Door app is now roughly 300MB, about 3x larger than the old Latch app, yet it performs worse in almost every way. Despite being significantly larger, it’s slower, less responsive, more cluttered, and filled with unnecessary advertising and features almost nobody asked for. The old Latch app was lightweight, fast, reliable, and focused on its core purpose. Less than 30 seconds after opening the Door app for the first time following the forced transition, my immediate reaction was to try switching back to the Latch app, only to discover that was no longer possible. This is a perfect example of taking a simple, polished app people loved and replacing it with a bloated, ad-heavy version that sacrifices usability and reliability. Please restore the clean UX, responsiveness, and reliability that made the Latch app great in the first place before users were forced onto an objectively worse experience with Door app.

Can no longer unlock apartment door from the shortcuts app. All other doors show up. Not sure why it’s not there any more even after logging in and out and reinstalling the app. Also phone dies and then I’m locked out. Why not have an express card option like transit? It’s available at low power and works automatically.

What good is a development team that can’t make a watch app to open your front door reliably? What legal risks does it pose when someone gets locked outside their home at an inopportune time? Keys always worked 100% of the time. It shouldn’t be acceptable to force this half-baked solution on tenants! The watch app logs out randomly on Door (Latch worked). Poor development team! …and it’s usually bad news when a company changes its name or logo.

Slow syncing with phone to unlock

Doesn’t always unlock. Constantly having to close app and reopen in order for door to open /:

Vro Ts app is not my cup of tea let me into my apartment without trouble pls