네스프레소 스마트

I have a Nespresso Expert machine that, until today, worked perfectly via the (now old) Nespresso app, and I have been using it 3-4 times a day for the last 7-8 years to make my perfect Americano. Well, after today’s “update”, I no longer have access to any of my drink customizations, and my machine will simply no longer connect to the app, even though there is NOTHING wrong with my machine. Spending an hour on the phone with “support” yielded nothing except some half-baked excuses and an “offer” to buy a new machine with a measly 35% discount. I have been a loyal Nespresso customer for well over twenty years, and I have had several different machines during that time. Of those, my Expert has been and remains by far the best machine Nespresso has ever made, and none of the new “upgrades” come even close to its feature-set, so replacing it would not only be wasteful, but totally pointless. While I understand that products change over time, I find it beyond unacceptable for a company to abruptly abandon a functionality without recourse for its loyal customers. And, if Nespresso expects me to spend additional money on another of its machines after this experience, it needs to have its malfunctioning corporate brain examined. Of course, I certainly don’t expect “upgrades” or new features for an 8+ year-old machine; however, I DO VERY MUCH EXPECT IT TO KEEP WORKING WITH ALL OF ITS ORIGINAL FEATURES, for as long as I choose to keep it in my kitchen. If this problem is not rectified via some kind of app-revision - or perhaps a separate “legacy” app - Nespresso will forever lose me as a customer and I will NEVER again spend a penny on its products. (By the way, I am a Swiss citizen and, as such, completely horrified by this entirely un-Swiss manner of doing business. The corporate office will be hearing from me….)

I had a smooth experience adding this app and managing my machines. Appreciate the service.

Back to Amazon to buy pods, for the app repeatedly denies my information ~ shipping and payment. It’s funny that I have never worked so hard to spend money with a company and its app, but back to Amazon I go….

Truly starting to hate this machine. Even when I set the setting on 17 oz of coffee. I still have to double back and press the button multiple times to get half a cup. The platform is not user friendly and

App/screen locked up when I hit “register device”. Will try again and change rating if the app doesn’t suck as much as everyone says it does.

기기연결은 안되고 안되는 이유는 라우터 탓, 블루투스 설정탓;; 에혀

페어링이 이제 안되요 원래 와이파이로 잘 됐다가 갑자기 2.4만 지원이 된다고하면 다운그레이드 아닙니까 ? 이거 때문에 라우터에서 설정까지 바꿔야 합니까

Just like Nespresso this app is useless.

Useless app. Disappointing.

The Nespresso app has never been a great one, when it was only one. Now they’ve separated them into 3!!! And linking the machine onto this new « smart » is impossible ! Even called the technician ran out of ideas on how to assist.

I paired my new machine, but I can’t see it in this app to set up the brew settings. I also don’t think it’s brewing the right amount for an espresso.. how do I get my machine to show up?

The genius who removed location services is the one responsible for app connectivity issues