HealthEquity Mobile

App was working fine until recent update requiring passkeys

I do not want to set up a stupid passkey! Nobody else is making me do this. I will talk to HR at my company and ask them to move away from HealthEquity for our HSA accounts.

This is a terrible program. They clearly don’t want us to get reimbursed with the money we already paid in. Is it so they can keep what they make it impossible to claim?

Consistently logs me out and tells me the new password I just created is wrong. Very annoying.

Acc locked and people told me to setup passkey now i cant log in

Seriously I update the app and it has technical issues to let me login. What’s the point of having an app?

Forcing users to set up passkeys (usually by downloading the mobile app) is incredibly anti-consumer. There is no reason the website platform should not be accessible using username and password + 2 factor authentication. If this account was not created through my employer I would move it to another platform today. I will be sure to include this information to my employer on our yearly survey and recommend we switch providers. Many employees share the same sentiment. On top of that, not being able to invest our funds as we choose is also not competitive, plus requiring minimum of $1000 in cash sitting doing nothing. It should at least earn a competitive yield of 3%+ but only yields 0.05%. Previous employer used fidelity, which allowed users to invests in stocks as they choose with no minimum threshold. Extremely disappoint with HealthEquity so far.

Changing any security settings leaves users in an endless loop. Avoid using the app if possible. I have to call their support multiple times of the years to get account unlocked. The app does not play well with APIs as a result of their poor security settings.

The authentication service for linking any Health Equity account is broken and the devs who made this app are too incompetent to fix it.

Get rid of the passkey!

This app is awful and complicated to use. I use my computer to look at my account but now it sends a notification through the app where you have to confirm that it’s you logging in on a desktop computer witch is fine thank you for the security but the app doesn’t work half the time so now I can’t even view my profile on my computer… can you please make this app easier to use!!

Health Equity requires a 1k cash minimum, earning 0.1% APY. This effectively costs you $80+ a year for a free service or $30+ if we compare to this balance sitting in a HYSA. Additionally the app’s UX is clunky, the investment options are lacking and they charge a $25 fee to transfer to alternative HSA accounts. Oh and all transfers have to be done by manually filling out a PDF and take weeks to process.