Avis - Car Rental

If I could give it zero stars I would. You would think that an app would allow you to save reservations but you would be surprised. Avis fix this.

Definitely the worst user experience of all travel apps that I use

App is difficult to use, pops up keyboard over fields, has controls that don’t auto-search, so many other problems.

I use it all the time to manage my rentals, with the latest updates it has been working really well. I love that I can change my assigned car if it doesn’t match my preferences, and just go to my spot when I get to the rental area. Express exit code is super convenient.

Not liking it can’t see rewards

Terrible service ! Do not use AVIS

I am a loyal Avis customer and rent vehicles frequently. Unfortunately, my experience with this location was incredibly frustrating and highlighted what appears to be a serious breakdown in both customer service and communication. The day before my rental, I spoke with Kumani Owens and explained my situation. He instructed me to call the branch approximately one hour before my 5:00 PM pickup time to check on vehicle availability. Wanting to be proactive, I actually called the branch the morning of my rental as well, knowing that I would also call back an hour before pickup as Kumani had instructed. I was trying to avoid any surprises and ensure that a vehicle would be available. Following Kumani’s instructions, I called again approximately one hour before my scheduled pickup and spoke with Rashad, the manager. When I asked whether a vehicle would be available, his response was simply, “Probably not.” He did not say my reservation was canceled, nor did he definitively tell me that a vehicle would not be available. Concerned by the uncertainty, I contacted Avis Customer Service. I spoke with two separate representatives who advised me that the branch should be attempting to locate a vehicle if inventory was limited rather than simply leaving a customer with a confirmed reservation without options. Shortly afterward, I received the following text message directly from Avis: “Your AVIS reservation number 1802*****has been confirmed.” Like any reasonable customer, I interpreted that message to mean exactly what it said: my reservation had been confirmed. Based on the information I had received, I went to the branch expecting that Avis would honor the reservation that had been confirmed through its own system. Instead, I was told there was no vehicle available. What happened next was even more disappointing. Kumani acted as though I should have somehow known that the confirmation message was not valid because he believed Rashad had already told me there would not be a vehicle. That is simply not what happened. Rashad never gave me a definitive answer. He said “probably not,” and after that conversation I received an official Avis confirmation text stating that my reservation had been confirmed. Rather than acknowledging the conflicting information I had been given or understanding why I reasonably believed a vehicle would be available, both employees were dismissive and unwilling to take ownership of the situation. There was no apology, no attempt to help locate a vehicle, and no effort to provide a meaningful solution. A confirmed reservation should mean something. Customers should not have to guess whether a confirmation message from Avis is real, nor should they be expected to know that a branch has decided not to honor a reservation. At a minimum, customers deserve clear communication, professional treatment, and accountability when things go wrong. This review is based not only on this incident but on multiple interactions with this branch. The recurring themes have been poor communication, lack of customer service, and an apparent indifference toward customer concerns. Avis deserves better representation than what I have consistently experienced at this location. I hope the owner will take action and hire someone that can atleast get their poor customer service rating above a 4.0.

We got a reservation for a car and chose an in-town Avis location. I called that location when I landed and was told that there weren't any cars and I was out of luck. Yikes

I had a mini van reserved in February for my trip today June 19th. I received a phone call from the rental location 2hrs before I was scheduled to pick it up stating they did not have my rental. They were not helpful at all and honestly quite rude about telling me that they messed up and there was nothing they could do. I called the 1-800 number and they were just as bad at their customer service. They had no 7-passenger vehicle in a 200 mile radius of my location. Honestly the worst experience I’ve ever had and will be moving my business elsewhere where my reservations aren’t ignored and I’m treated like a person.

Sends out confirmations and when you get there they have no cars available. They do not notify customers.

Having a printer-friendly receipt should be simple and easily accessible.

I tried to edit a reservation two weeks before it was to pick up the car. The app tried to make me either confirm or cancel. I needed to edit it but it was unclear that it was talking about my existing reservation or making a duplicate reservation that was lightly different. I ended up canceling the reservation because there did not appear to be a way to clarify if I was changing or starting a new reservation. It cost me $50 because the app isn’t well thought out.