SIXT rent, share, ride & plus

Issue with verifying documents, then when calling support you just get an AI bot who says they cannot help you...

Is bad and not good

Our flight was delayed and we arrived 2 hours late at the car rental center at San Diego International Airport. When we arrived at 1:00AM the Sixt office was closed. The other car rental agencies were open and we were forced to rent a car from another agency. When we tried to contact Sixt to get a refund, they were extremely unhelpful and refused to refund the money we prepaid. My advice to others is not to book with Sixt if you have a flight arriving in San Diego in the evening. If you fly into other airports be careful to check Sixt operating hours. Clearly, Sixt is not like other car rental agencies at airports that operate 24/7

Does not make any sense! When adding a trip it says trip has been added but it never shows under trips and can't be added later either. Sixt has good cars but they obviously suck wr to SW.

During my trip across Europe, I made the mistake of using Sixt. On the surface—the app, the offices—everything looks great. But what lies beneath? At every office, they try to scam you and squeeze out extra money. My first experience was in France, where I rented a new Mercedes GLC. The employee claimed there were no cars available and insisted I pay extra for an upgrade if I wanted a vehicle. In reality, after paying for the upgrade, they simply gave me a car in the same category I had originally booked—in my case, a BMW X3. The car was new and clean on the outside, and acceptable on the inside, though I wouldn't say it had been thoroughly detailed or cleaned. My second experience was in Italy; I had booked a car and completed all the document verification steps, but they refused to release the vehicle. They claimed that because my assistant had made the reservation, his name was supposedly listed on it—even though I had uploaded my own documents and the company had already verified and confirmed everything. I suggested making a new reservation in my own name right then and there, but the attendant caused a scene. She insisted that wasn't allowed, claiming approval would take 24 hours and that only *she* could make the reservation—at double the price listed on the website, mind you. When I declined her offer and booked it myself online at the standard rate—showing the company confirmation and all the documents required by the app—she still refused to hand over the car. I want to share this to warn anyone traveling in Europe so you can avoid losing days, money, and time. Consider other services; don't waste your time. All that glitters is not gold.

Rented a car in Europe and the faked damage ( mark on hood) rented during winter snow- total scam. Don’t use them!

Purchased Toyota RAV4 and when I arrived the only option I was given is Chevy Equinox. Submitted my discontent in a feedback the contacted back asking details and then did offer any resolution so apparently they consider this normal to give Chevy when RAV4 was ordered. To add insult to injury I keep getting marketing email stating “drive what you ordered”.

Instead of having a separate and secure password for my SIXT account, someone just needs to compromise my email and then they automatically have access to my SIXT account. This feels like a forced step backwards like the days of using the same password for multiple accounts.

The app is great if you want to spend money and purchase services. No surprise that function always works. But when I book online the reservations don’t show up in the app.

I booked my rental nearly a month in advance and paid $663, expecting that booking early would secure a better rate. To my surprise, just a few days before pickup, the exact same rental was available for $538. What disappointed me even more was the customer service experience. Instead of addressing my concerns, I repeatedly received the same scripted response that rates are “system-generated.” No price adjustment, no account credit, no goodwill gesture, and not even consideration for a complimentary upgrade. I understand that prices fluctuate, but rewarding last-minute bookings with lower prices while charging loyal customers significantly more for booking early makes little sense from a customer perspective. If your policy is that early bookings can end up costing substantially more than last-minute reservations, there should at least be some flexibility or customer-focused solution when this happens. Very disappointing experience.