ID.me Authenticator

It never occurred to the dev team that people get new phones. On competently designed authentication apps, there’s an easy method: on the old device, you tap export. On the new device, you tap import. One of the devices generates a QR code that you point the other device at, then boom. Everything's transferred. This concept never occurred to this s dev team, apparently never encountered competently-designed authentication apps. Instead, you have to go to a desktop platform, which the instructions hopefully omit.

Hard to use. Requires tons of supposedly protected personal information and still won’t work … except now it generates sales emails!!!!!

I had a problem with the app when the IRS website did not recognize the code generated by the ID.me app. After being in the chat room for over an hour and a half, and being kicked out there (3) times from one agent/department to another, the third agent sent the “reset” instructions that basically disabled the app all together. The IRS website now simply requires sending text message to the phone which is considered to be the least secure method. The ID.me app is no longer an option for MFA. The support team should have qualified people to assist users.

I am trying to get a referee.i have been in the waiting room for 12 hours for the last 2 days. Says 24/7. I try 9am and 11pm. I get 2hr 45 min wait and in 6 hours latter I get 3hr 15 wait. Is this a scam? I tried to schedule an appointment. I tried seven different days five different hours. All are taken. None available terrible terrible terrible terrible I’ll give it two stars.

There is no help on this app. No possibility of phone calls or emails. They only have a ridiculous AI agent help through their help center that doesn’t work. It’s absolutely ridiculous that we can’t get help and have to depend on on this pathetic app

I have changed phone numbers before now I am told they can’t do that. I was refused when I asked for supervisor several times. This developer does not protect your identity because they won’t let you change phone numbers.

Last update bricked the app on iphone 5s. It opens and restarts. Worked great before the update

Can’t get it to work and can’t get ahold of anyone to help fix the problem

Was great until the recent update and now t won’t even open, locking me out of some apps that require a TOTP.

and unserviceable due to circular logic requiring signing in to reach customer support.

Spent 40 minutes trying to delete an account I used once and I got no where. Can’t login, can’t use the app, cant authenticate my account, can’t get help from customer service

I’ve tried several times now to give them the information they want and all I get is a runaround just like everybody else said !!!