Online Portal by AppFolio

This app been amazing to use for our apartment complex. Everything from payment info to the documents we signed from day one is at a press of our fingertips. 5 out 5. Have no issues very easy to navigate through

Nah

Everything very easy to navigate 👍🏾

When I try to login I get a white screen that says “Something went wrong.” This has been happening for a few months now. I’ve deleted and reinstalled the app but it’s still not working. Someone please fix it.

I’ve used this app and company across 4 different property maintenance companies. I have NEVER received any text messages or emails from any maintenance staff. I have reported the issue to 3 of the companies & seen no fixes. 2 of those companies I talked to maintenance directly and they reported that they have been sending messages to be before they come by. I assume they’re sending messages through AppFolio software & app folio has just not fixed this issue in over 5 years. This issue is definitely putting the property management companies that use this software out of compliance with the law. My most recent company reported the issue to the software company & the issue was identified as dropping the +1 from the phone number. If this issue didn’t exist , I would give 5 stars.

With this new update from a week ago, I can not login in anymore. I’ve tried resetting my password and also deleting and reinstalling the app, but nothing works.

I started using this for my apartment and love it! It’s so easy to submit maintenance requests and pay bills!

You download tgis app sorry they make you downlaodbtgis app so you can pay your rent thew here with no other options by the way and expect the renters pay a $9.99 dollar fee to procces your rent oayment every month on top of the high cost of rent tgis should be ilegal. 0 Stars

I have only had to deal with this app for a week, but every single time I use it, it thinks it knows more than I do about the problem. Today I have a toilet where the tank will not refill after flushing, and it will only put in a maintenance request for toilet running consistently. The toilet is not running at all. Every single time I use this app I have problems such as this. It is horrible. A complete waste of my time, and confusing to apartment management, and maintenance.

Really enjoying having an app on the phone over only a portal on a computer. Very user friendly. Great communication from building management on how to download and set up

Friendly user and very easy to set up.

First of all, absence of a submit a feedback option is a huge sign that the company does not care about customers. Having to write a public feedback in AppStore is the only option. There is absolutely no way to contact support team with a support ticket either. The issue: the newest update had a major change in submission of maintenance request. Now there is an extraordinary annoying AI concierge chat instead of a normal maintenance request and it takes much more time now to submit a request. While I understand that the idea was to make it more convenient, this update forces residents to face inconvenience. AI chat does not let an option to write a comment explaining situation in details. It identifies semantic problem but does NOT let you write a note for maintenance team. It just chooses whatever standard entry field it has. Same with attaching images. I had to write an "Update" to the request even though it was not an update, but simply clarification that is often crucial for smoother processes. That would be wonderful if the app gave an option to submit request manually OR choose AI chat. Forcing residents to go through this far-from-perfect AI chat is really not a good update. For now it's just an extended time for maintenance request submission and additional headache.