Hatch Sleep

With this most recent update, I can’t just turn off my alarms like I have been for the past FOUR YEARS; instead, by switching the alarm “off,” it now completely deletes my alarm. Why did you have to break something that was working just fine?!

I got the Restore as my first Hatch product 6 months ago and I still can’t figure out this app. The process to set up a routine is more frustrating than it should be. I’ve given up on using this an alarm and just use the “play until tap” for sleep sounds. There’s so much extra content in the app it’s immediately overwhelming. I really thought it would be mostly sleep sounds and alarms on here but there’s podcasts, stories, guided meditations, etc. It’s just too much. Most importantly, the selection of sleep sounds is seriously lacking, especially the nature section. The two stars are simply because the product itself looks great and has good sound quality, but unfortunately the app ruins it for me.

I cannot overstate how much I hate this product and app. I’m replacing it with a standard white noise machine. The actual physical devices (the restore and rest 2nd gen) are ok. They’re not great but they aren’t terrible. The app is terrible. I’d love to give it 0 stars. It takes an incredibly long time to boot, constantly loses connection, and is a terrible interface to manage a physical device I’m sitting next to, but is often required. Imagine you’re trying to put your over tired 8 month baby down for a nap, and the device won’t do white noise because the WiFi temporarily went down 3 hours before, and somehow the rest just didn’t connect. Why on earth are these devices so dependent internet. Just a terrible clunky slow app. Would not recommend hatch products to anyone.

New update got rid of personalized labels. Bring them back! So much easier to manage two hatches when I can label the saved settings

I love the hatch product. It’s great. The app is beautiful. It is also the slowest app I’ve ever used. And despite the fact that the device is fully connected to you phone via Bluetooth THEY ABSOLUTELY CRIPPLE APP FUNCTIONALITY UNLESS YOURE CONNECTED TO WIFI. Why? I don’t know. Sadism perhaps? It is so incredibly slow to simply open the app. I kept thinking they’d fix this, yet in the two years we’ve had it, it’s only gotten worse. They’ve added so many features to the app yet done nothing to improve its basic user experience, which is ROTTEN. I am sitting in a hotel trying desperately to connect it to WiFi at 11pm because, for reasons I can’t fathom, they locked the ability to change a routine behind being connected to WiFi…so if I can’t some how get this device to connect to WiFi tonight, I will assuredly be testing this hatch into the sun when it wakes us all at 6:30am despite the fact we’re on vacation. I have tried connecting it to WiFi 6 times. It keeps failing. It won’t connect to the hotel WiFi because it requires a password, and it won’t connect to my phone WiFi, it simply keeps timing out on a screen that says connecting to WiFi can take up to five minutes. WHY IN THE YEAR 2026 is it taking five minutes to connect to WiFi?! NOT A SINGLE FEATURE SHOULD BE ADDED TO THE APP UNTIL YOU FIX THE CRITICAL UX ISSUES. It is honestly appalling how crippled this app is despite how wonderful the product is.

My friend gifted me this hatch alarm clock, and I think it’s a great idea but the app UX is so terrible. When I want to play a sound or a light, I have to click at least four or five times, and skip through premium content that is locked unless I pay for a subscription. For some reason you’re limited to one unwind setting when it would be nice to have a few different options. Creating alarms is unnecessarily complicated. They should have Shortcuts or widgets in iOS by now so that I can check my alarms without needing to open app and click through things. I don’t understand why I can’t connect other apps to play sounds and instead they lock me into whatever premium content they’re offering. It is giving off a vibe of desperate for subscription revenue rather than designing a product that meets the user needs.

Lots of issues between keeping premium features on app, which is annoying when you realize it right before you’re going to sleep. It just randomly locks all features as if I don’t have premium and I have to contact someone to reconnect it.

It would be nice if the monitor onboarding didn’t pop up every single time you want to use that feature. The 2nd Gen Hatch is awful.

The alarm itself is great. I absolutely love it. The app is so frustrating to use that I’ve given up on trying any new things with it. It takes forever to set up anything, it is laggy, doesn’t respond well to input, and is just overall frustrating.

The app is slow to load when you open it. When selecting a sound is also defaults to a high volume and high light setting when selecting light despite me lowering both before selecting my sound or light color. This has woken up my baby several times instead of helping baby sleep

This app is so useless. You can’t continuously play all the stories that you pay monthly for, you have to set up a routine and add multiple times. This is very annoying because as soon as the short stories are over, the light completely shuts off. I have to listen for when the story is ending to make sure and start another one before it shuts off. The volume is inconsistent. Some stories are very loud, then others need turned completely up to even be audible. Overall, I’m not very happy with the nightlight or app. It’s not very user friendly and its setup is horrible.

Inaccurate descriptions. App required to set up device, even for the “use without phone/app” features. Paywall in app. WiFi required. Needs to be plugged in at all times. No back up batteries. Defeats the purpose.