BioLife Plasma Services

Created account, it will not accept my password or email— idk— it will let me change the password and o do get the emails to reset, it allows me to reset, but will not allow me to log in , just a waist of time

It works but really annoying that they have to e-mail a code before you can access the app.

What started out as a great way to make a difference in someone else’s life while also earning myself some extra play money before or after work shifts has slowly become a complete waste of my time. From waiting anywhere between 2-3 hours after your scheduled donation time to actually donate, to the stipend dropping from an average of $130-140/ wk for two donations to a meager $90/ wk for two donations, $40 if you only make one. To “compensate”, they are now trying to entice donors with hopes and dreams of “winning $500” or a “trip to Cancun”… I don’t play the lottery and I don’t give two cares about visiting Cancun… just pay me something reasonable for my time or actually get to your donors in a reasonable manner and respect my time.

You to get $120 every week when donate since last year they have been lowering it every couple months

Literally each time I login, it makes me check email and enter a code, like wtf, even banking apps aren’t this anal.

I consistently receive a login error message, saying the login credentials are incorrect. After changing my password multiple times, and deleting and reinstalling the app, I still cannot gain access. BioLife has no problem sending weekly push notifications though. So I know my account is active.

The newest security update on the app is terrible. First, every single time you want to login to the app, you have to request a security code. This includes anytime you want to just look at your account balance or schedule an appointment. Even my bank apps don’t require this every single login. Second, they don’t let you copy/paste the code on the app, so you have to either switch back and forth from your email app and manually type the numbers in digits at a time, or write down the number and manually add it. As a marketing developer who donates plasma on the side, I can tell you these pain points make using the app terrible, especially since it’s an app people use multiple times per week. I’ve been donating for over a year and this new app update in June makes the profess so much more slower and cumbersome. Please for the love of all things sacred make the security sign in process easier for users.

After the last update, I have not been able to access my account. I have opened a support ticket but haven’t heard back yet. I can’t make appointments and I can’t get in touch with anyone who can help. It worked fine before the update. I have uninstalled and reinstalled. Nothing has helped.

So irritating and annoying that keeps sending “one time passcode” to my email. It does EVERY single time I login so why even bother to have the remember me option.

They have implemented a multi factor authentication that does not work. I have repeatedly sent in support request through their contact us form, uninstalled, reinstall the app, reset my password, and checked spam folders. I never receive the multi factor notice. If you can’t log into the app or the website without going through multifactor, you cannot create new appointments.

When this app works, it’s great. Since the update today Can not even get in it!!!

Can no longer login to the app after the update. I have changed my password , even redownloaded the app! Can’t even login in on pc as it won’t send the code for the new two step you guys have put in. Please fix it as it was working before today!